Terms of Service

The contract between you and restay. Read the summary and the three up-front callouts — those are the parts most likely to matter to you.

1. About restay

restay ("restay," "we," "us," or "our") is an AI-powered revenue intelligence product for short-term rental hosts and property managers. We analyze publicly available listing data and surface specific, actionable recommendations designed to help you improve bookings and revenue on Airbnb.

For the purposes of these Terms, the "Service" means the restay website at restay.ai, the free audit tool, the subscriber dashboard at app.restay.ai, waitlist signup for paid tiers, intelligence briefings, the Rev AI assistant (where available to your tier and where launched), associated email communications, our APIs and SDKs (where offered), and all related tools, content, features, and functionality we provide, whether existing now or added in the future.

These Terms of Service (the "Terms") form a legally binding agreement between you ("you," "your," "Customer," or "User") and restay. They govern your use of the Service from the moment you first access it. If you do not agree with these Terms, you must not access or use the Service.

2. Acceptance and Eligibility

Acceptance. You accept these Terms by doing any of the following: accessing the Service, running a free audit, creating an account, joining a waitlist, starting a subscription, connecting a property management system, using the Rev AI assistant, receiving an intelligence briefing, or otherwise using the Service in any manner. If you do not accept these Terms, you must stop using the Service immediately.

Authority to bind an entity. If you are using the Service on behalf of a business, company, partnership, or other legal entity, you represent and warrant that (a) you have full legal authority to bind that entity to these Terms; (b) you have read and understand these Terms; and (c) you agree, on behalf of the entity, to be bound by these Terms. References to "you," "your," or "Customer" in these Terms include both you personally and any entity on whose behalf you act.

Age and capacity. You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding contract in your jurisdiction. By using the Service, you represent and warrant that you meet these requirements.

Intended users. The Service is intended exclusively for hosts, property owners, and authorized property managers of short-term rental listings. The Service is not intended for guests, travelers, consumers shopping for accommodations, journalists, researchers (without prior written permission), or any other use case.

Authorization to analyze listings. When you submit an Airbnb listing URL or any other listing identifier for analysis, you represent and warrant that you are the host, property owner, or authorized manager of that listing, or that you otherwise have a legitimate legal right to analyze that listing's public data. You are solely responsible for ensuring that your submission does not violate any third party's rights or any applicable law.

3. How the Service Works

restay accesses publicly available information about Airbnb listings — the same information any guest can see when browsing Airbnb — through licensed market data providers. We do not log into your Airbnb account. We do not access your reservations, guest messages, host financial statements, internal dashboards, or any data that requires authentication.

3.1 Free audit

The free audit is a publicly available one-time audit. When you submit a listing URL, we generate a named-reasoning audit report identifying opportunities to improve your listing's performance. The audit does not require a paid account, and the resulting report is yours to keep for your own use. We may impose reasonable rate limits (including one verified audit per email address) to prevent abuse, protect our infrastructure, or manage operational costs, and we may refuse or rescind any free audit at our discretion.

3.2 Paid subscriptions (Solo, Host, and Pro)

Paid subscriptions are offered in tiers scaled to portfolio size. At any given time, a tier may be: (a) availablefor purchase in your region; (b) waitlist-only, meaning you can reserve early access but cannot yet purchase; or (c) invite-only. The current availability of each tier is stated on the pricing page. We do not charge you for a tier until it is available to you. Feature lists published for any tier describe the intended capability set at launch; specific feature availability on your account depends on the tier you subscribe to, your payment status, the features that have shipped at the time you access them, and your compliance with these Terms.

3.3 PMS connection (paid tiers only, as features ship)

Paid-tier subscribers may, where this capability has shipped for their tier and region, optionally connect a property management system ("PMS") through our PMS integration partner. When connected, restay uses your real booking, rate, and availability data rather than public estimates. PMS connection is entirely opt-in, can be disconnected at any time from your dashboard, and is subject to the privacy commitments in our Privacy Policy. PMS write-back (making changes to your listing) — where offered — requires your explicit approval for every write by default. Where automated execution is offered for your tier and you opt in, it operates under guardrails you define.

You are solely responsible for ensuring that you have authority to connect any PMS account and that the PMS connection complies with the terms of service of your PMS provider and any applicable law. You represent and warrant that your PMS provider's terms of service permit third-party application integrations of the kind and scope you are authorizing here (typically through an API token, OAuth grant, or a personal access token), and that you have completed any approval, registration, or notice step your PMS provider requires for such integrations. We are not responsible for any penalty, termination, or other consequence imposed by your PMS provider as a result of your connection.

3.4 Rev — the AI revenue partner

Rev is restay's in-dashboard AI assistant. Rev is a planned capability of the paid tiers and is launched in stages; Rev features become available to you when both your tier is open and the corresponding feature has shipped. Where Rev is available, it observes your listing data and surfaces recommendations based on the same methodology used across the Service.

Rev is advisory. Rev does not take action on your listing without your explicit, per-action confirmation, except where you have specifically enabled automated execution as described below. Every action Rev executes on your behalf (for example, pushing a rate change through your connected PMS) is logged in full, displayed in your dashboard, emailed to you at the time of execution, and reversible for twenty-four (24) hours after execution through your dashboard or by contacting support.

Automated execution (opt-in, where available). Where automated execution has shipped for your tier and you enable it, you are granting Rev standing authorization to execute specific recommendation categories within parameters you define — for example, "automatically raise rates within 5% of the recommendation when market pacing exceeds 80%." You can disable automated execution at any time from your dashboard. The twenty-four-hour rollback window applies to automated actions the same way it applies to confirmed actions. You remain fully responsible for any action Rev takes under automated execution, including any revenue, ranking, or booking consequence. Enabling automated execution is a deliberate act by you, not a default, and by enabling it you accept the risks associated with automated execution.

Usage limits on Rev. Rev usage may be capped per listing, per month, or per tier as stated on the pricing page at the time you subscribe. Where a cap applies, we will warn you as you approach it; once reached, Rev may gracefully degrade (for example, to summaries only) rather than incurring overage charges. We will not charge you for overage consumption of Rev without your prior opt-in.

Rev limitations. Rev is an AI-powered tool. Rev's outputs can contain inaccuracies, omissions, and errors. Rev may misunderstand your intent, misread market signals, or produce recommendations that do not match your specific situation. You are solely responsible for reviewing Rev's output and confirming any action before (and after) it is taken.

3.5 Scheduled agent runs

Paid tiers describe cadences at which our agents analyze your listings (for example, "every six hours" or "hourly"). These cadences are targets, not guarantees; actual run frequency may vary due to upstream data-provider rate limits, maintenance windows, incidents, or operational adjustments we make to manage cost and reliability. We will not charge you for missed runs. You may always trigger a fresh analysis manually from your dashboard.

3.6 Change authorization and audit trail

This section describes the categories of change restay may make to your connected listings on your behalf, the authorization model that applies to each, and the records we retain so that any change is traceable back to the authorization that produced it. This section applies only to paid tiers (Solo, Host, and Pro) and only after you have connected a PMS and enabled the relevant capability for that listing.

Categories of change. Subject to your tier, the specific capabilities that have shipped, and the authorization model below, restay may make the following changes to a connected listing: (a) nightly rate adjustments (base rate, minimum rate, maximum rate, and date-specific overrides); (b) length-of-stay rules (minimum-nights and maximum-nights settings, including date-specific overrides); (c) availability status (blocking or unblocking specific dates, opening or closing the calendar window); (d) stay-level rules exposed by your PMS (for example, advance-notice, preparation time, and check-in window settings where supported); and (e) listing-content elements where exposed by your PMS (for example, title and description copy, amenity selections, and house rules). Categories not listed above — such as photos, pricing-rule structures inside your PMS that are not exposed via its write API, or platform-specific settings held outside your PMS — are not modified by restay.

Approval-gated authorization model (default). By default, every change in every category listed above requires your explicit, per-change approval in the dashboard or via the email approval link we deliver with each recommendation. Your approval is recorded against your user identifier, authenticated session, the IP address from which the approval was issued, and the timestamp at which it was recorded. A recommendation that is not approved within its stated validity window expires and is not executed. A recommendation that is approved is queued for execution and then pushed to your PMS; the execution result — whether success, failure, partial completion, or retry — is logged against the same authorization record.

Standing-authorization model (opt-in, where available).Where automated execution has shipped for your tier and you opt in, you may grant standing authorization for restay to execute specific change categories within the parameters you configure (for example, rate movements within a stated percentage band, minimum-nights changes bounded by a floor and ceiling, or availability changes only during stated cadences). That standing authorization is itself an approval event — it is recorded against your user identifier, session, IP address, timestamp, and the exact configuration you set, and every subsequent execution under that configuration inherits and cites that authorization. You may revoke or modify the configuration at any time from your dashboard; revocation takes effect for any change that has not yet been executed at the time revocation is recorded.

Mandatory safety ceilings on standing authorization. Regardless of the parameters you configure, restay enforces hard safety ceilings on every standing-authorization execution to protect you against runaway changes from upstream data errors, adversarial market signals, or configuration mistakes. At minimum, every standing-authorization execution is technically subject to these ceilings, which we enforce inside the executor before any PMS write is made: (a) no single rate change exceeds twenty-five percent (25%) in either direction from the most-recent rate on the same date; (b) no rate write may fall below a floor of one US dollar ($1) or rise above a ceiling of two thousand US dollars ($2,000) per night; (c) no minimum-nights write may fall outside the range one (1) to fourteen (14); (d) no single tick may write more than thirty (30) consecutive days of changes for any single listing; (e) no rule that would lock a date already on a confirmed reservation is permitted. These ceilings are enforced in software regardless of what your configuration permits; you cannot opt out of them by raising your stated parameters. We may, with notice, tighten these ceilings; we will not loosen them without your separate express consent.

Audit trail we retain. For every change restay makes to your listing — whether explicitly approved or executed under standing authorization — we retain an immutable record that includes, at minimum: the recommendation identifier, the listing and property-identifier pair affected, the recommendation's rationale and the market signals that produced it, the agent that generated it, the complete before-and-after payload of the change, the authorization event that permitted it (explicit approval or standing-authorization configuration, with the timestamp, session, and IP address described above), the execution request and response exchanged with your PMS (including the PMS's confirmation identifier where returned), and the final status of the change. Where you roll back a change within the twenty-four-hour rollback window described in Section 11.4, the rollback event is appended to the same record with its own authorization and execution entries.

Notification as part of the legal record. Each executed change is both displayed in your dashboard and emailed to the address on your account at the time of execution. The email receipt is generated from the audit record and cites the recommendation identifier, the listing affected, the before and after values, and a link to the recommendation detail page. Delivery of the email receipt forms part of our record of the change. You agree to maintain a current, monitored email address on your account and to notify us of any delivery failure you become aware of.

Retention. We retain the audit records described in this section for the duration of your active subscription and for a minimum of seven (7) years after termination, or longer where required by law, by a legal hold, or by a pending dispute. Audit records are retained even where your dashboard view of historical recommendations is truncated for display purposes.

4. Accounts and Security

The free audit does not require an account. Paid subscriptions require an account tied to a valid email address.

Account credentials. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password, any API keys we issue to you, and any third-party credentials (such as PMS tokens) you store with us. You are responsible for all activity that occurs under your account, whether or not authorized by you.

Notification of unauthorized use. You agree to notify us immediately at legal@restay.ai or hello@restay.ai if you discover or suspect any unauthorized access to or use of your account, or any other security breach involving your account or your restay data. We are not liable for any loss or damage arising from your failure to notify us promptly.

Accurate information. You agree to provide accurate, current, and complete information during account creation and to keep that information updated. Providing false or misleading information is grounds for immediate suspension or termination.

One account per natural person; entity accounts. Each natural person may hold one account. An account may be held for the benefit of a business entity (per Section 2, "Authority to bind an entity"); the same natural person should not, however, create multiple separate accounts (whether personal or entity-attributed) to circumvent billing, rate limits, free audit limits, or any suspension or termination decision we have made. Where shared-team access to a single subscription is offered for your tier, the subscriber of record remains the entity or natural person to whom the account is attributed, and you are responsible for the actions of every person you grant access to that account.

Suspension and reinstatement. We reserve the right to suspend, limit, or terminate any account that we reasonably believe has violated these Terms, engaged in fraudulent or abusive activity, attempted to compromise the Service, created a risk of harm to other users or third parties, or exposed restay to legal or reputational risk. Reinstatement of a suspended account is at our sole discretion.

5. Subscriptions and Payment

5.1 Current pricing

restay offers the following tiers:

• Free audit — $0. A one-time, named-reasoning audit of a single listing, delivered to a verified email address. Rate-limited to one audit per email. No account required. Available today.
• Solo — $79 per month. For portfolios of 1–3 properties. Includes scheduled agent runs across your portfolio, suggested rate and listing changes, one-tap apply to your connected PMS with your approval required on every write, and Rev chat with a monthly token budget. 14-day free trial, no card required up front.
• Host — $249 per month. For portfolios of 4–10 properties. Everything in Solo, plus demand-event and weather alerts. 14-day free trial, no card required up front.
• Pro — $549 per month. For portfolios of 11–30 properties. Everything in Host, plus year-over-year performance and supply-pressure intelligence. 14-day free trial, no card required up front.

All prices are in US dollars and quoted per month at a flat rate for the portfolio size band stated for each tier. Annual subscriptions are offered at a discount disclosed on the pricing page at the time of purchase. We reserve the right to offer custom pricing, discounts, promotional rates, or enterprise arrangements at our discretion. The price stated on the pricing page at the time you start a subscription will be honored for the duration of that subscription term, subject to renewal at then-current rates with reasonable notice as described in Section 5.7.

Portfolio growth past your tier band. If the number of active properties on your account grows past the upper bound of your current tier (for example, a Solo subscriber adding a fourth property), we will notify you by email at the address on your account and propose moving you to the next tier at its published price. You will have at least thirty (30) days from the date of notice to either remove properties to remain in your current tier or to accept the upgraded tier in writing or via the billing flow in your dashboard. We will not charge you the higher tier price without your affirmative consent. If you decline both the upgrade and the downgrade-by-removal, we may suspend the properties that exceed your tier capacity until the discrepancy is resolved; suspension does not change your billing for the remaining in-band properties. Portfolios above 30 active properties require a custom arrangement, which you can initiate by emailing hello@restay.ai.

5.2 Billing authorization and auto-renewal disclosure

Subscription fees are charged through our third-party payment processor. By providing payment information, you authorize us and our payment processor to charge the applicable fees to the payment method you provide on the billing schedule described below. You represent that any payment method you provide belongs to you or that you have authority to use it.

Monthly recurring billing — clear and conspicuous disclosure. Each paid subscription is a recurring, auto-renewing subscription. When you start a subscription you are agreeing to all of the following, which are presented to you again at the checkout step and which take effect when you click the affirmative consent button at checkout: (a) Subscription fees are billed in advance on a monthly cycle (or, if you select annual billing, on an annual cycle), beginning on the date your subscription is activated. (b) The fees recur automatically on the same day of each subsequent billing period until you cancel the subscription. (c) The amount of each recurring charge is the tier price disclosed on the pricing page at the time you started or last renewed the subscription, plus any applicable taxes described in Section 5.4. (d) You may cancel at any time as described in Section 5.5; on cancellation, your subscription remains active until the end of your current billing period and then does not renew.

Free trial → paid conversion. Where a tier includes a free trial (Solo, Host, and Pro currently include a fourteen (14)-day free trial with no card required up front), your subscription will not start and you will not be charged until you affirmatively elect to upgrade to a paid subscription at the end of (or during) the trial. The act of upgrading is itself an auto-renewal authorization that complies with this Section 5.2; the same disclosures above apply from that moment.

Acknowledgment of auto-renewal terms. At the time you start any paid subscription, we record your express informed consent to these auto-renewal terms through the combination of (a) the disclosures shown at checkout, (b) your click on the affirmative purchase button, and (c) the confirmation email we send you immediately after purchase summarizing the tier, price, billing cadence, next renewal date, and how to cancel. We retain a record of this consent for at least three (3) years or one (1) year after the subscription ends, whichever is longer, in compliance with applicable automatic renewal laws (including California Business and Professions Code §§ 17600–17606 as updated by AB 2863).

5.3 Failed payments and delinquency

If a payment fails, we may retry the charge, contact you for updated payment information, suspend your access to the Service, and ultimately terminate your subscription. You remain liable for any unpaid fees accrued before suspension or termination, and we may use any lawful collection method to recover unpaid amounts.

5.4 Taxes

Prices stated are exclusive of any applicable taxes, levies, duties, or similar governmental assessments (collectively, "Taxes"). You are responsible for paying all Taxes associated with your subscription, other than taxes based on our net income. If we are required to collect Taxes, we will add them to your invoice and collect them from you.

5.5 Cancellation

You may cancel your subscription at any time from within your dashboard. Upon cancellation, your subscription remains active until the end of the current billing period, after which it will not renew. You will not be charged again after cancellation. You remain responsible for fees already incurred.

Cancellation parity. Cancellation is, and will remain, at least as simple as the process you used to subscribe. If you subscribed online, you can cancel online from your dashboard. We will not require you to call a phone number, send a letter, navigate to an external page, talk to a sales representative, or perform any other extra step to cancel. We will not impose a save-attempt step, a downgrade-offer step, or a retention question between you and the cancel action; we may show you, after you have already cancelled, a brief follow-up asking why you left, but the cancellation itself takes effect when you click cancel, not when you finish any optional follow-up. Cancellation is acknowledged with an immediate on-screen confirmation and a confirmation email to the address on your account.

5.6 Refunds

Monthly subscription fees are non-refundable except where required by applicable law. We do not provide prorated refunds for partial months, unused portions of billing periods, or early cancellation. If you believe you have been charged in error, contact legal@restay.ai within fourteen (14) days of the charge and we will investigate in good faith.

5.7 Price changes

We may adjust subscription pricing at any time with at least thirty (30) days' advance notice, delivered by email to the address on your account. Where applicable law requires a different notice window for a price change (for example, California Business and Professions Code § 17602(b)(1) as updated by AB 2863 requires notice of an automatically-renewing price change to be sent no less than seven (7) and no more than thirty (30) days before the new fee takes effect), we will meet the stricter requirement. Every price-change notice will state, in plain language, the new price, the effective date, and clear instructions on how to cancel the subscription before the new price takes effect. Price changes take effect at the start of your next billing period after the notice period has elapsed. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect; you will not be charged the new rate so long as the cancellation takes effect before the next renewal date. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

5.8 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us at legal@restay.ai to attempt good-faith resolution, we reserve the right to suspend or terminate your account and pursue recovery of disputed amounts plus any fees or penalties we incur as a result. We will not pursue collection against a chargeback you raised in good faith and in compliance with your card-network's dispute procedures where we agree the charge was in error.

5.9 Annual renewal reminder

Once each calendar year, on or around the anniversary of your subscription, we will send a reminder email to the address on your account that re-confirms: (a) the tier you are subscribed to, (b) the current recurring price you are being charged, (c) the cadence (monthly or annual) at which the charge recurs, (d) the next renewal date, and (e) one-click instructions on how to cancel from your dashboard. This reminder is a courtesy and a compliance commitment under applicable automatic renewal laws (including California Business and Professions Code § 17602(b)(3) as updated by AB 2863). The reminder does not modify these Terms.

5.10 Records of your consent

We retain a record of your consent to these auto-renewal terms for a minimum of three (3) years from the date the subscription starts, or one (1) year after the subscription ends, whichever is longer. On written request to legal@restay.ai from the email address on your account, we will supply you with a copy of the relevant record at no cost.

6. Beta and New Features

From time to time we may release beta features, experimental features, early-access features, or preview features (collectively, "Beta Features"). Beta Features are identified as such within the Service or in our communications.

As-is basis. Beta Features are provided on an "as-is" and "as-available" basis, may be changed or removed at any time without notice, may contain bugs or errors, may produce unreliable or unexpected output, and may be discontinued without any obligation to provide a replacement or refund.

No warranty on Beta Features. We make no representations or warranties of any kind with respect to Beta Features, and all disclaimers, limitations of liability, and indemnification provisions in these Terms apply with full force to your use of Beta Features. Your use of any Beta Feature is at your own risk.

No separate charge for Beta Features. Access to Beta Features is included as part of your existing subscription at no incremental charge. We will not charge you separately for a Beta Feature without obtaining your prior, separate, express consent in writing or via an in-product affirmative action. The removal, modification, or discontinuation of a Beta Feature does not, by itself, constitute a material adverse change to your subscription, and you are not entitled to a refund or fee adjustment on that basis.

Feedback. If we invite you to provide feedback on a Beta Feature, any feedback you provide is subject to Section 9.4 (Feedback License).

7. Account Inactivity

If your subscription is cancelled, expired, or otherwise inactive for more than twelve (12) consecutive months, we reserve the right to delete your account and all associated data, subject to any legal retention obligations set out in our Privacy Policy. Before deletion, we will attempt to notify you at the email address on file. If we are unable to reach you, or if you do not reactivate your account within thirty (30) days of notice, we may proceed with deletion. Deleted accounts cannot be restored.

Active paid subscriptions are not subject to this inactivity provision and will continue indefinitely until cancelled.

7.1 Privacy-law deletion requests vs audit-record retention

If you submit a verified data-deletion request under an applicable privacy law (including the European Union General Data Protection Regulation, the United Kingdom GDPR, the California Consumer Privacy Act as amended by the California Privacy Rights Act, and any analogous state or national law), we will honor that request as described in our Privacy Policy and will delete or de-identify personal data we hold about you within the timeframes that law requires. However, the immutable audit records described in Section 3.6 (which document the authorization chain for every change restay made to your listings on your behalf) are retained beyond a deletion request to the extent the law permits us to do so — typically under the "legal claims" carve-out (GDPR Article 17(3)(e); analogous CCPA exception for the establishment, exercise, or defense of legal claims) and any applicable financial-recordkeeping or anti-fraud obligation. Where retention under such a carve-out is in place, the personal data within those records is minimized to the extent practical and is not used for any purpose other than the lawful basis that permits the retention. We will tell you, in response to your request, which categories of data have been deleted and which have been retained and on what legal basis.

8. Your Content and Responsibilities

8.1 Definition of Your Content

"Your Content" means any data, information, text, images, notes, preferences, listing URLs, configuration settings, feedback, messages to Rev, and any other material you provide to or through the Service.

8.2 Ownership

As between you and restay, you retain all ownership rights in Your Content. restay claims no ownership over Your Content beyond the limited license described below.

8.3 License to restay

By using the Service, you grant restay a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable license to host, store, process, transmit, analyze, display, modify, and create derivative works of Your Content solely for the purpose of: (a) providing, maintaining, and improving the Service for you; (b) operating, diagnosing, and securing the Service; (c) creating aggregated, anonymized, and de-identified data that cannot reasonably be used to identify you, your account, or any individual property (which we may use for any lawful business purpose, including internal benchmarking, research, and product development); and (d) complying with our legal obligations. This license terminates when you delete Your Content or your account, except as required for legal compliance, dispute resolution, operational backups, and obligations that by their nature survive termination.

8.3.1 No use of Your Content to train AI models

restay does not use Your Content to train, fine-tune, or otherwise improve any underlying AI model, whether ours or our subprocessors'. The AI inference we use to generate Output runs on third-party model providers (which we disclose on request — see Section 12.1) under contractual terms that prohibit the use of our customers' prompts and outputs for any provider-side training, evaluation, or model improvement. Where we use aggregated, anonymized, and de-identified data under Section 8.3(c) for internal research or benchmarking, that data has been irreversibly stripped of identifiers and cannot be used to reconstruct Your Content. If at any point in the future we wish to use Your Content (in identifiable form) to train an AI model, we will obtain your separate express opt-in consent first; we will not do so under the umbrella of this Section 8.3 alone.

8.4 Your representations and warranties about Your Content

By submitting any content to the Service, you represent and warrant that:

• You own Your Content or have all necessary rights, licenses, permissions, consents, and authority to submit Your Content and to grant the license in Section 8.3.
• Your Content does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or any other rights.
• Your Content does not contain any material that is unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable.
• Your Content does not contain viruses, malware, or any other harmful code.
• You are the host, property owner, or authorized manager of any listing you submit for analysis, or otherwise have a legitimate legal right to analyze that listing's public data.
• You have the right to connect any property management system account you connect to the Service.
• Your use of the Service complies with all applicable laws, regulations, and third-party rights, including the terms of service of Airbnb and any other platform or PMS provider.

8.5 Your responsibility for decisions

restay provides analysis and recommendations. You make the decisions. You are solely responsible for the content, pricing, availability, and operation of your Airbnb listings at all times, including any changes you make based on restay's recommendations or any actions Rev takes on your behalf. See Section 11 for additional detail on the advisory nature of the Service.

8.6 Backup of Your Content

While we make reasonable efforts to maintain reliable backups of Your Content, we do not warrant that backups will always be available or recoverable. You are responsible for maintaining your own copies of any content that is important to you.

9. Our Intellectual Property

9.1 Our platform

The restay platform, website, dashboard, Rev AI assistant, agent logic, audit methodology, cascade pricing system, review cross-reference engine, 15-factor scoring model, brand-preserving title optimization algorithm, intelligence briefing format, visual design, source code, APIs, databases, and all related technology, know-how, documentation, and trade secrets (collectively, the "Platform") are owned by restay or our licensors and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws in the United States and other countries.

These Terms do not grant you any rights in the Platform beyond the limited, revocable right to use the Service as expressly described in these Terms. Nothing in these Terms transfers any ownership or intellectual property rights to you.

9.2 Output license

The audit reports, intelligence briefings, rate recommendations, title rewrites, review responses, and other output the Service generates for your specific listings ("Output") are provided to you under a perpetual, non-exclusive, non-transferable, non-sublicensable license for your own internal revenue optimization purposes. Subject to Section 10 (Acceptable Use), you may use Output to improve your listings and share it internally within your organization.

You may not resell, white-label, redistribute, republish, or use Output as the basis of a competing product or service. You may not represent Output as your own creation or omit reference to restay when publishing or sharing Output externally.

9.3 Trademarks

"restay," the restay logo, "Rev," and any related names, logos, taglines, product names, and service marks are trademarks of restay. You may not use our trademarks without our prior written permission, except for factual, nominative references (for example, "I use restay to optimize my listings") that do not imply endorsement, affiliation, or sponsorship by restay.

9.4 Feedback license

If you submit feedback, suggestions, bug reports, feature requests, improvement ideas, or any other input about the Service (collectively, "Feedback"), you grant restay a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use, modify, publish, distribute, and commercially exploit the Feedback for any purpose without compensation, attribution, or obligation of any kind to you. You acknowledge that you have no expectation of compensation or equity in exchange for submitting Feedback.

9.5 Reservation of rights

All rights not expressly granted to you in these Terms are reserved by restay and our licensors. Any use of the Platform, Output, or our trademarks not expressly authorized by these Terms is strictly prohibited.

10. Acceptable Use

You agree not to use the Service, directly or indirectly, to do any of the following:

• Submit listings for properties you do not own, manage, or have a legitimate legal right to analyze.
• Connect a property management system account you are not authorized to connect.
• Violate any applicable law, regulation, court order, or third-party right, including the terms of service of Airbnb or any other platform or PMS provider.
• Attempt to access, reverse-engineer, decompile, disassemble, probe, scan, scrape, or extract data from restay's systems, source code, algorithms, models, or infrastructure beyond your own account and Output.
• Interfere with, disrupt, overload, or attempt to disable the Service or any infrastructure supporting it, including through denial-of-service techniques, abuse of rate limits, or automated requests that exceed reasonable usage.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Service to stalk, harass, harm, defame, or discriminate against any individual.
• Attempt to manipulate Rev or any other AI feature through prompt injection, jailbreaking, role-play attacks, encoding tricks, adversarial inputs, or other techniques intended to extract our proprietary methodology, system prompts, internal cost data, vendor information, or trade secrets.
• Use Output or any portion of the Service to train, fine-tune, benchmark, evaluate, or develop any AI model, machine learning system, or analytical product that competes with restay.
• Resell, white-label, redistribute, sublicense, rent, lease, or otherwise commercially exploit the Service or any Output to any third party.
• Circumvent any billing mechanism, rate limit, access restriction, content filter, security control, or suspension or termination decision.
• Use automated means (bots, scrapers, crawlers) to scrape, cache, mirror, or replicate the Service or its Output, except for publicly documented APIs used in accordance with their published rate limits.
• Transmit any virus, worm, malware, or other harmful code through the Service.
• Use the Service for any purpose that is unlawful, fraudulent, deceptive, or that could harm restay, our customers, or any third party.
• Use the Service in any way that could expose restay to regulatory investigation, penalty, or reputational damage.

Enforcement. We may investigate suspected violations of this Section 10 and may suspend, limit, or terminate your access without prior notice if we reasonably believe a violation has occurred. We may also report violations to law enforcement or regulatory authorities where appropriate. Our decision to enforce or not enforce any particular provision at any particular time is not a waiver of our right to enforce it later.

11. AI Output and Advisory Nature

11.1 restay uses AI

restay uses artificial intelligence models, machine learning systems, and algorithmic analysis to generate audit reports, rate recommendations, review responses, content rewrites, and Rev's conversational output. AI-generated content can and does contain inaccuracies, omissions, hallucinations, and errors. You are solely responsible for reviewing all Output before acting on it.

11.2 Recommendations are advisory

All recommendations, analyses, scores, estimates, projections, rewrites, and other output provided by the Service are advisory only and are provided for informational purposes. They do not constitute financial advice, investment advice, legal advice, tax advice, marketing advice, or any other kind of professional advice.

We do not guarantee, and expressly disclaim any warranty of, any specific revenue outcome, occupancy improvement, booking result, ranking change, search visibility, competitive position, conversion rate, or any other business outcome. Short-term rental performance depends on many factors beyond our control, including local market conditions, seasonality, guest demand, platform algorithm changes, competitor behavior, external events, and your own operational quality.

11.3 No fiduciary or professional relationship

restay is not your financial advisor, investment advisor, revenue manager, business consultant, legal counsel, tax advisor, or agent. No fiduciary, advisory, professional, or trust relationship is created by your use of the Service. Our use of terms such as "revenue intelligence," "revenue partner," "advisor," or "assistant" describes the Service's capability and voice — it does not create any professional or fiduciary duty.

11.4 Rev actions and the rollback window

When Rev executes a confirmed action on your behalf (such as pushing a rate change through your connected PMS), we log the action in full, display it in your dashboard, and email you a confirmation at the time of execution. Confirmed actions are reversible for twenty-four (24) hours from the moment of execution. After the rollback window expires, the action becomes final and you are responsible for any further reversal directly through your PMS or listing platform.

11.5 Your ultimate responsibility

You remain solely and fully responsible for the content, pricing, availability, and operation of your listings at all times, including any changes that originate from restay recommendations, Rev suggestions, or Rev actions. You should review all recommendations against your own judgment, your local market knowledge, and the specific circumstances of your property before acting on them. We are not responsible for any consequence — financial, operational, reputational, or otherwise — arising from your decision to act or not act on our recommendations.

11.6 No reliance on AI alone

You acknowledge and agree that you will not rely on the Service as your sole or primary source of decision-making information for your listings. You agree to independently verify recommendations before taking any action that could have material financial, operational, or reputational consequences.

11.7 Disputing a change — audit trail access

If you believe a change to your listing was made without proper authorization, was executed outside the parameters of your standing-authorization configuration, was materially mis-executed by your PMS, or is otherwise disputed, you may request the complete audit record for that change by emailing legal@restay.ai from the email address associated with your account. Your request should identify the listing and, where possible, the recommendation identifier, the approximate time of the change, and the basis of the dispute.

What we will provide. In response to a good-faith dispute, we will supply the full audit record for the change as retained under Section 3.6, including the authorization event (explicit approval or standing-authorization configuration) that permitted it, the PMS execution request and response, the email receipt issued at the time of execution, and any rollback events associated with the record. We will supply this record at no cost for the first request in any calendar year. Additional or large-scale requests may be subject to a reasonable retrieval fee which we will quote in advance.

Timing. We will acknowledge a dispute request within five (5) business days of receipt and will supply the audit record within fifteen (15) business days, except where a legal hold, pending investigation, or the involvement of a third-party provider (for example, your PMS) requires more time, in which case we will tell you the expected timeline and the reason for the extension.

What the audit trail establishes. The audit record demonstrates the authorization chain for the change — who authorized it, under what tier and configuration, at what time, from what session, and with what result. The record does not establish that the change was correct, desirable, or market-optimal; those questions remain governed by Sections 11.5 and 11.6 and by your ultimate responsibility for the content, pricing, availability, and operation of your listings.

Cooperation with you and your counsel. Where a dispute implicates a third party — for example, a guest-side complaint, a platform action by Airbnb or another listing site, a chargeback, or litigation — we will cooperate reasonably with you and your counsel by supplying the audit record and providing a written declaration of its authenticity where needed for legal purposes. We reserve the right to require a subpoena or court order before disclosing records to any party other than the account holder.

12. Third-Party Services and Platforms

12.1 Third-party service providers

The Service depends on third-party providers for payment processing, database hosting, market data licensing, PMS integration, AI inference, email delivery, error monitoring, content delivery, and other operational functions. Each provider is governed by its own terms of service and privacy policy. A current list of our subprocessors is available on request at privacy@restay.ai.

12.2 Airbnb and other listing platforms

restay is not affiliated with, endorsed by, sponsored by, or in any way officially connected to Airbnb, Inc., Vrbo, Booking.com, or any other short-term rental platform. All trademarks, service marks, trade names, and logos referenced in the Service belong to their respective owners. Any reference to these platforms is for factual, descriptive purposes only.

You remain solely responsible for your compliance with the terms of service of Airbnb and any other platform you use, including any rules about how third-party tools may analyze your listings. We are not responsible for any action taken against you by any platform as a result of your use of the Service.

12.3 Third-party links and content

The Service may contain links to third-party websites, services, or content. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, accuracy, privacy practices, or security of any third-party site or service. Your interactions with third-party sites are governed by their own terms and at your own risk.

12.4 No responsibility for third parties

restay is not responsible for the acts, omissions, performance, availability, or failure of any third-party service provider, platform, or linked resource. Your use of any third-party service accessed through or referenced by restay is at your own risk and subject to the terms of that third party.

12.5 Integration modifications

We may modify, limit, pause, or disable any third-party integration, data source, or feature at any time, with or without notice, to maintain compliance with applicable law, third-party platform policies, security requirements, licensing terms, or our own operational needs. Such modifications do not entitle you to a refund and do not constitute a material breach of these Terms.

13. Publicity and Customer References

With your prior written consent (including consent given by email), restay may reference you as a customer in our marketing materials, case studies, website, sales decks, and investor materials, including using your business name and logo. We will not reference you as a customer without your prior consent, and you may revoke consent at any time by emailing legal@restay.ai; revocation will apply prospectively and will not require us to remove references already published in print materials or investor communications prior to the revocation.

Nothing in this Section 13 grants us the right to quote, paraphrase, or attribute specific statements to you without your explicit consent to the specific statement in question. Nothing in this Section 13 obligates you to provide testimonials or consent to publicity.

14. Export Control and Sanctions

You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country subject to a comprehensive US embargo or similar sanctions program; (b) you are not listed on any US government list of prohibited or restricted parties, including the Treasury Department's List of Specially Designated Nationals or the Commerce Department's Denied Persons List; and (c) you will not use the Service in violation of any US export control or sanctions law, including the Export Administration Regulations and regulations administered by the Office of Foreign Assets Control (OFAC).

You agree that you will not export, re-export, or transfer the Service or any Output, directly or indirectly, to any country, entity, or individual prohibited by US export control or sanctions laws. You will comply with all applicable trade laws in all jurisdictions where you use the Service.

If we determine that your use of the Service may violate or cause restay to violate any export control or sanctions law, we may suspend or terminate your access immediately and without notice.

15. Disclaimers of Warranty

Without limiting the foregoing, we do not warrant that: (a) the Service will meet your specific revenue goals, business requirements, or expectations; (b) the Service will operate uninterrupted, be timely, be secure, be accurate, be complete, or be error-free; (c) any Output will be accurate, complete, reliable, current, or suitable for your particular listing or situation; (d) any defects or errors in the Service will be corrected within any specific timeframe or at all; (e) the Service will be compatible with your particular browser, device, or operating system; (f) the Service will be available in any particular jurisdiction; (g) any information obtained through the Service will be accurate or reliable; or (h) any errors in our AI outputs, including Rev, will be prevented or corrected.

Third-party content. We make no warranty with respect to any third-party content, service, or product referenced by, linked from, or accessed through the Service.

Jurisdictional limits. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts. In such jurisdictions, the above exclusions apply to the maximum extent permitted by applicable law, and any implied warranty that cannot be disclaimed is limited in duration to the minimum period permitted by law.

16. Limitation of Liability

These limitations apply regardless of the form of action, whether in contract, tort, negligence, strict liability, statutory liability, or any other legal theory, and regardless of whether the damages were foreseeable or whether restay was advised of the possibility of such damages.

Jurisdictional limits. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law. Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence.

Essential basis of the bargain. You acknowledge that restay has set its prices and entered into these Terms in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that they reflect an allocation of risk between the parties, and that they form an essential basis of the bargain between you and restay. The Service would not be provided to you absent such limitations.

17. Indemnification

You agree to indemnify, defend, and hold harmless the restay Parties from and against any and all third-party claims, demands, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees, court costs, and expert fees) arising out of or related to:

• Your use of, or inability to use, the Service;
• Your violation of these Terms or any policy referenced in these Terms;
• Your submission of listings you are not authorized to submit;
• Your connection of a property management system account you are not authorized to connect;
• Your violation of any applicable law, regulation, or third-party right, including Airbnb's terms of service, any PMS provider's terms, any intellectual property right, privacy right, or publicity right;
• Your content or any action you take on your listings, whether or not based on our recommendations;
• Any willful misconduct, gross negligence, or fraudulent act by you;
• Any dispute between you and a third party (including guests, co-hosts, PMS providers, or platforms); or
• Your violation of the acceptable use provisions in Section 10, including any attempt to extract our methodology through prompt injection or other adversarial means.

Process. We will promptly notify you of any claim subject to indemnification and will cooperate reasonably in your defense. We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense. You will not settle any such claim without our prior written consent, which will not be unreasonably withheld. You may not settle any claim in a manner that admits fault or creates any obligation for restay without our prior written consent.

18. Arbitration and Class-Action Waiver

18.1 Agreement to arbitrate

You and restay agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, any Output, or the relationship between you and restay (each, a "Dispute") will be resolved exclusively through final and binding individual arbitration, except for the carve-outs set out in Section 18.2. This agreement to arbitrate is intended to be broadly interpreted and includes, without limitation, Disputes based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory.

18.2 Carve-outs from arbitration

Notwithstanding Section 18.1, the following matters are not subject to arbitration:

• Small claims court. Either party may bring an individual action in small claims court for Disputes that qualify under the court's jurisdictional limits, so long as the action remains in that court and is brought on an individual (non-class) basis.
• Intellectual property and confidentiality. Either party may seek temporary restraining orders, preliminary injunctions, or other equitable relief in the state or federal courts of Delaware to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, trade secrets, or confidentiality obligations, without first submitting to arbitration.
• restay claims above $25,000. restay may bring claims for amounts exceeding twenty-five thousand US dollars ($25,000) in the state or federal courts of Delaware.
• Collection of unpaid fees. restay may bring an action in any court of competent jurisdiction to collect unpaid subscription fees.

18.3 Arbitration procedure

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, except as modified by these Terms. If the AAA is unavailable or unwilling to administer the arbitration, the parties will mutually select an alternative reputable arbitration provider.

The arbitration will be conducted in English by a single neutral arbitrator. The arbitrator — not any court — will have exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of these Terms is void or voidable, and any claim that the arbitration agreement itself is unconscionable or unenforceable.

Arbitration will take place in Delaware, or, at your election, by telephone, by video conference, or in the county where you reside. The arbitrator will issue a written decision stating the essential findings and conclusions on which the award is based. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator may award any remedy that would be available in a court of law, subject to the limitations in these Terms (including the limitation of liability in Section 16). The arbitrator may not award relief in excess of or contrary to what these Terms provide.

18.4 Class-action waiver and jury trial waiver

You and restay agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, private attorney general, or similar proceeding. The arbitrator may not consolidate more than one person's claims, may not preside over any form of class, consolidated, or representative proceeding, and may not award class-wide or representative relief.

You and restay each waive any right to a jury trial in any Dispute that is or could be brought in court, whether or not subject to arbitration.

If a court or arbitrator decides that any part of this Section 18.4 is unenforceable as to any particular claim or remedy, that claim or remedy (and only that claim or remedy) must be severed from arbitration and brought in court, while all other claims remain in arbitration.

18.5 Fees and costs

Arbitration fees will be allocated in accordance with the AAA Consumer Arbitration Rules. For Disputes involving claims of less than ten thousand US dollars ($10,000), restay will pay all AAA filing fees, administrative costs, and arbitrator compensation, except that each party will bear its own attorneys' fees and expenses unless the arbitrator determines otherwise under applicable law. For larger Disputes, fees will be allocated under the AAA rules.

Timely payment of arbitration fees. If restay fails to pay an arbitration fee on time when due under the AAA rules and that failure persists for more than thirty (30) days after the AAA invoice was issued, you may, at your option, treat this arbitration agreement as withdrawn by restay for the particular Dispute and proceed in court on an individual (non- class) basis, while every other provision of these Terms (including the class-action waiver and the choice of venue in Section 19) continues to apply.

18.6 Opt-Out procedure

You may opt out of this arbitration provision by sending an email to legal@restay.ai with the exact subject line Arbitration Opt-Out within thirty (30) days of first accepting these Terms. Your opt-out notice must include (a) your full legal name, (b) the email address on file with your account, (c) the date you first accepted these Terms, and (d) a clear statement that you do not wish to resolve Disputes through arbitration. Opting out of arbitration does not affect any other provision of these Terms. If you opt out, Section 19 (Governing Law and Venue) continues to apply and Disputes will be resolved in the state or federal courts located in Delaware.

18.7 Changes to this arbitration provision

If we make any material change to this Section 18 in the future, that change will not apply to any claim already filed in arbitration or court prior to the effective date of the change. The change will apply to all other Disputes arising after its effective date. We will provide you with at least thirty (30) days' notice of any material change to this Section 18.

18.8 Survival

This Section 18 survives any termination of these Terms or your account and survives the cessation of your use of the Service.

19. Governing Law and Venue

These Terms and any Dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the arbitration and class-action waiver in Section 18, you and restay consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Delaware for any Disputes that are not subject to arbitration, and you waive any objection to such jurisdiction or venue on the grounds of forum non conveniens or any similar doctrine.

19.1 Consumers in the European Union, United Kingdom, and other consumer-protective jurisdictions

If you are using the Service as a consumer (that is, primarily for purposes outside your trade, business, craft, or profession) and you are habitually resident in a country where applicable consumer-protection law gives you mandatory rights that cannot be derogated from by contract — including, without limitation, the European Union (under the Brussels I Regulation and the Rome I Regulation), the United Kingdom, Switzerland, Norway, and any United States state whose law gives you analogous mandatory protection — then, notwithstanding the choice of Delaware law in this Section 19 or the arbitration agreement in Section 18: (a) you retain the right to bring proceedings against restay in the courts of the country in which you are habitually resident; (b) the mandatory consumer-protection provisions of the law of that country continue to apply to your relationship with restay and are not displaced by Delaware law; and (c) where the law of your country of residence makes any provision of these Terms unenforceable against you, that provision will be modified to the minimum extent necessary to comply with that law and the remainder of these Terms will continue to apply.

20. Changes to Service and Terms

20.1 Changes to the Service

We reserve the right, at any time and at our sole discretion, to modify, add, remove, suspend, or discontinue any part of the Service, including any feature, functionality, tier, integration, or data source. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except as expressly provided in Section 5 for cancellations following a material adverse change to a feature you paid for.

20.2 Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated Terms at this URL and revise the "Last updated" date at the top of the page. If we make material changes, we will provide reasonable advance notice by email to the address on your account, by a prominent notice in the Service, or both. Material changes take effect no sooner than thirty (30) days after notice, except for changes required by applicable law, changes addressing urgent security or compliance concerns, or changes to introduce new features (which may take effect immediately).

20.3 Your choices after a change

Your continued use of the Service after the effective date of any update to these Terms constitutes your binding acceptance of the updated Terms. If you do not agree to an update, your sole remedy is to cancel your subscription before the update takes effect and to stop using the Service.

21. Termination and Suspension

21.1 Termination by you

You may terminate your use of the Service at any time by cancelling your subscription from within your dashboard and ceasing to use the platform. Cancellation takes effect as described in Section 5.

21.2 Termination or suspension by us

We may suspend, limit, or terminate your access to the Service immediately, with or without prior notice, and without liability, if we reasonably believe that:

• You have breached these Terms or any referenced policy;
• Continued access creates a risk of harm to the Service, other users, or any third party;
• Your continued access could expose restay to legal liability, regulatory investigation, or reputational harm;
• You have failed to pay fees when due;
• You have engaged in fraud, abuse, adversarial manipulation of Rev, or any other conduct that we determine is harmful;
• We are required to do so by law, court order, or regulatory authority; or
• We discontinue the Service, any tier, or any feature.

Notice and cure for material breach. Where the basis for suspension or termination is a material breach by you that is reasonably capable of being cured (for example, a missed payment, an inadvertent acceptable-use violation, or a misconfiguration of standing authorization), we will, except where (a) the breach involves fraud, security risk, threat to another user, ongoing illegal activity, or active adversarial manipulation of the Service, or (b) applicable law or court order requires immediate action, give you written notice of the breach by email to the address on your account and a reasonable opportunity (no less than seven (7) days for paid subscribers) to cure before suspension or termination takes effect.

21.3 Effect of termination

Upon termination or expiration: (a) your right to use the Service immediately ceases; (b) your dashboard access ends at the end of your current billing period for voluntary cancellation, or immediately for breach-based termination; (c) any PMS connection is disconnected; (d) your data will be handled in accordance with our Privacy Policy, including deletion after the retention periods described therein; (e) you remain responsible for any fees accrued before termination; and (f) all licenses granted to you under these Terms immediately terminate, except for any rights that by their nature should survive.

21.4 Survival

The following sections survive termination of these Terms: Section 8 (to the extent relating to Your Content retained for legal reasons), Section 9 (Intellectual Property), Section 11 (AI Output and Advisory Nature, to the extent relating to past Output), Section 13 (Publicity, to the extent permitted by revocation), Section 15 (Disclaimers), Section 16 (Limitation of Liability), Section 17 (Indemnification), Section 18 (Arbitration), Section 19 (Governing Law), Section 22 (Notices), Section 24 (General Provisions), and any other provision that by its nature should survive termination.

22. Notices

22.1 Notices to you

We may provide notices to you by email to the address on your account, by posting notices within the Service, by mail to any address you have provided, or by any other reasonable means. Notices take effect when sent (for email and electronic notices) or when posted (for in-Service notices). You are responsible for keeping your contact information current. Failure to receive a notice because of outdated contact information does not excuse your obligations under these Terms.

22.2 Notices to restay

You must send formal legal notices to restay by email to legal@restay.ai. Notices take effect when received. The subject line should clearly indicate the nature of the notice. Examples:

• Legal Notice — for general legal correspondence
• Arbitration Opt-Out — to opt out of the arbitration clause (Section 18.6)
• Arbitration Demand — to initiate arbitration
• DMCA Notice — for copyright infringement notices
• Subpoena — for legal process

For privacy-related requests, see our Privacy Policy and contact privacy@restay.ai. Specifically, if you are exercising rights under the European Union or United Kingdom General Data Protection Regulation (right of access, right to erasure, right to data portability, right to object, right to restrict processing, right to withdraw consent), or rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (right to know, right to delete, right to correct, right to opt out of sale/share, right to limit use of sensitive personal information), the procedures in our Privacy Policy apply and we will respond within the timeframes that law requires.

23. Force Majeure

restay will not be liable for any delay, failure, or interruption in performance caused by events beyond our reasonable control, including acts of God, natural disasters, earthquakes, floods, fires, epidemics, pandemics, quarantines, war, terrorism, civil unrest, government action, law changes, labor disputes, strikes, internet or telecommunications failures, third-party service outages, cyberattacks, denial-of-service attacks, supply chain disruptions, or any other force majeure event (each, a "Force Majeure Event").

If a Force Majeure Event materially impairs our ability to provide the Service for more than thirty (30) consecutive days, either party may terminate the affected subscription on written notice without penalty, and we will refund any prepaid fees for the period after the termination date.

24. General Provisions

24.1 Entire agreement

These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and restay regarding the Service and supersede all prior or contemporaneous agreements, understandings, proposals, representations, or communications, whether written or oral, on the subject.

24.2 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, severed from these Terms. The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision, and the remaining provisions will remain in full force and effect.

24.3 No waiver

Our failure or delay in enforcing any provision of these Terms is not a waiver of that provision or any other provision or of our right to enforce that provision at a later time. No waiver is effective unless made in writing and signed by an authorized representative of restay. Our waiver of any breach does not constitute a waiver of any subsequent breach.

24.4 Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under them, in whole or in part, without our prior written consent. Any attempted assignment without consent is null and void. We may assign or transfer these Terms, in whole or in part, to any affiliate, successor, or acquirer in connection with a merger, acquisition, reorganization, sale of assets, bankruptcy, or any similar transaction, without your consent and without notice. These Terms bind and benefit the parties and their respective permitted successors and assigns.

24.5 Independent contractors; no agency

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, agency, franchise, or fiduciary relationship between you and restay. Neither party has the authority to bind the other or to incur any obligation on the other's behalf.

24.6 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights in any person or entity not a party to these Terms, except that Section 16 (Limitation of Liability) and Section 17 (Indemnification) extend to the restay Parties, each of which is an intended third-party beneficiary of those sections.

24.7 Headings and interpretation

Section headings are for reference only and do not affect the interpretation of these Terms. The words "include," "includes," and "including" mean "include without limitation," "includes without limitation," and "including without limitation." The word "or" is used in its inclusive sense (and/or) unless context requires otherwise. References to a section are to a section of these Terms unless otherwise specified.

24.8 English language

These Terms were drafted in English. Any translation is provided for convenience only. In the event of any conflict or inconsistency between the English version of these Terms and any translated version, the English version controls.

24.9 Statute of limitations

To the maximum extent permitted by applicable law, you agree that any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action accrued, or it will be permanently barred.

24.10 Equitable relief

You acknowledge that a breach of Section 9 (Intellectual Property) or Section 10 (Acceptable Use) may cause restay irreparable harm for which monetary damages are inadequate, and you agree that restay is entitled to seek injunctive or other equitable relief, in addition to any other remedies available, without the need to post a bond or prove actual damages.

24.11 Responsible security disclosure

We welcome good-faith security research and responsible disclosure of vulnerabilities in the Service. If you discover a potential vulnerability, please email security@restay.ai with a description of the issue, the steps required to reproduce it, and any proof-of-concept material; we will acknowledge your report within five (5) business days and work to remediate where appropriate. Provided that your research (a) is conducted in good faith, (b) does not access, modify, or exfiltrate data that does not belong to you, (c) does not degrade availability or performance for other users, (d) does not violate any applicable law, and (e) gives us a reasonable window to remediate before any public disclosure, we will not pursue legal action against you for the research itself and we consider your research to fall outside the prohibitions in Section 10 (Acceptable Use). This commitment does not waive any other right or remedy of restay or any third party.

25. Contact

Questions about these Terms? Email us at:

• Legal notices, arbitration opt-outs, and formal correspondence: legal@restay.ai
• Privacy requests and data rights: privacy@restay.ai
• Security disclosures (good-faith research): security@restay.ai
• General questions and support: hello@restay.ai

Mailing address. restay's business mailing address is provided on request to legal@restay.ai from the email address on your account. We will respond with the current address within five (5) business days. We accept service of process at that address; service by email to legal@restay.ai with the subject line Subpoena or Service of Process is also accepted where permitted by the applicable rules of procedure.

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